ayuwoki Account & Payment FAQ

Opening an account on ayuwoki takes three steps. First, visit our registration page and fill out your email, username, password, and mobile number. Second, we send a confirmation link to your email — click it within 24 hours to activate your account. Third, complete KYC verification by uploading your national ID and proof of residence (utility bill or bank statement). Verification typically completes within one business day.

Once your account is verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Your balance is then available for Liga 1 sportsbook betting, live-dealer tables, slots, and esports markets.

We require two documents: a valid national ID (KTP, passport, or driver licence) and proof of residence dated within the last three months. Proof of residence can be a utility bill (electricity, water, internet), recent bank statement, property tax receipt, or rental agreement showing your current address.

Upload clear photos or scans of both documents through your account settings. Avoid blur, glare, or missing corners — rejected uploads delay verification. Once submitted, our team reviews your documents within 24 hours. If we request corrections, respond within seven days or your account may be suspended pending re-submission.

If you have forgotten your password, click the "Forgot password?" link on our login page. Enter your registered email address. We send a reset link to your email within five minutes. Click the link and follow the prompts to set a new password. The reset link expires after 24 hours for security reasons.

If you do not receive a reset email, check your spam folder. If still missing, contact our support team and we will re-send the link or help you recover your account. Always use a strong password combining uppercase, lowercase, numbers, and symbols.

If your account is locked, shows unexpected activity, or you cannot log in with the correct password, stop immediately and contact our support team. Do not attempt multiple login tries as this triggers a temporary security lock (usually subject to verification). Contact us via in-account messaging if you can access your email, or email our support directly if you cannot.

We will verify your identity by asking for your account email, username, and the last deposit method you used. Once verified, we unlock your account and can reset your password if needed. We also review your account activity log to check for unauthorised access. If fraud is detected, we freeze your account pending investigation and preserve evidence for you.

Yes, we accept deposits from mobile banking, local payment, online payment, and e-wallet accounts via bank transfer or mobile banking code. When depositing, select "Bank Transfer" in our deposit form and choose your bank from the list. We provide a unique account number or local payment code for your transaction. Your deposit appears in your ayuwoki balance within one to two business hours (or sooner if your bank processes transfers quickly).

Withdrawals to online payment, e-wallet, mobile banking, and local payment accounts are also available. Specify your bank and account number during withdrawal request. Your bank may take up to one business day to credit the funds to your account. If your withdrawal does not arrive within 48 hours, contact our support team with your bank name and transaction reference number.

Our system reviews withdrawal requests automatically within one hour of submission. If your request passes verification (balance available, account in good standing, no active disputes), we approve it and send the funds to your payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). Most withdrawals reach your account within one to three business hours.

Withdrawals during weekends or public holidays (Idul Fitri, Idul Adha, Imlek) may take longer as your bank's processing is slower. If your withdrawal is pending for more than 24 hours, contact our support team with your withdrawal reference number. We can check the status with your payment provider and address delays.

If a deposit via online payment, e-wallet, mobile banking, or local payment fails, your money is typically returned to your e-wallet within one to three business days. Check your e-wallet transaction history to confirm the status. If the funds appear deducted but your ayuwoki balance did not increase, you may have encountered a processing error.

Contact our support team immediately with your online payment/e-wallet transaction ID (found in your e-wallet app). We will investigate whether the payment reached ayuwoki or got stuck in transit. If stuck, we escalate to the payment provider to trace the transaction. You should not re-attempt the same deposit until we confirm the first attempt failed, or you risk double-charging.

Minimum deposit amounts vary by payment method and are displayed during checkout. Most methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer) have low minimums suited to casual betting on Liga 1 matches, live-dealer tables, or slot games. Check your chosen payment method's screen during deposit for the exact minimum. If you have questions about limits, contact our support team.

Yes, demo mode is available for slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and most live-dealer games (blackjack, roulette, baccarat, Dragon Tiger). Demo mode uses virtual credit that does not transfer to your real account — it is purely for learning game mechanics.

Access demo mode by clicking "Play Demo" on any slot or table game page. You do not need to fund an account or log in. Demo mode is identical to live play except your winnings are not credited. Use it to familiarise yourself with odds, bet sizes, and how each game works before placing real-money bets.

Football bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League settle within one hour of the final whistle. We monitor official match results from league sources and automatically grade all bets once the result is confirmed. Winnings are credited instantly to your account balance.

If a match is abandoned, postponed, or rescheduled, your bets are voided and your stake is returned. If a match ends early due to force majeure (power failure, crowd disruption), the market may be suspended pending league clarification. Check our Match Schedule page for fixture updates during major holidays like Idul Fitri or Idul Adha.

Live-dealer blackjack follows standard rules: dealer hits on 16, stands on 17+. Blackjack pays 3:2. Insurance pays 2:1. Splitting and doubling are available per table rules, shown before you join. Live roulette is European (single zero) with standard payouts: red/black 1:1, odd/even 1:1, numbers 35:1.

All live-dealer games are streamed in real time from professional studios. Dealers are trained and follow strict game protocols. Results are based on physical ball/card outcomes — no randomisation bias. You can see the dealer, wheel, and cards on-screen for full transparency. If you have questions about a specific table's rules, chat with the dealer before placing bets.

Our loyalty programme rewards active players with tier status based on cumulative bets. Each bet (Liga 1 market, live-dealer game, or slot spin) earns points. Points accumulate across your account — they do not reset monthly. As your point total grows, you advance through tiers: Bronze, Silver, Gold, Platinum, and Diamond.

Higher tiers unlock perks: faster withdrawal processing, higher account preferences, and exclusive tournament invitations. Tier status is permanent — you never drop a tier if your betting activity slows. You can view your current tier and progress anytime in your account settings. Specific perks for each tier are listed in the Loyalty section of your account dashboard.

To contact our support team, log into your account and click "Support" in the bottom menu. Select your issue category (account, payment, game, security) and describe your problem in detail. Include any transaction IDs, error messages, or relevant dates. Submit your ticket and our team receives it immediately.

We respond to most tickets within 24 hours. Urgent issues (account locked, suspicious login, missing withdrawal) are prioritised and may be resolved within a few hours. You can view your ticket status anytime in your account. Do not open multiple tickets for the same issue — this delays resolution. If you need faster help, send us a detailed email directly and mention "urgent" in the subject line.