ayuwoki Platform Privacy Notice

This page describes what data we collect when you use ayuwoki and how we keep that information protected. Our commitment is to be transparent about what we gather, why we gather it, and who may access it. We do not sell user data, and we limit third-party sharing to essential payment and compliance partners.

When you register on ayuwoki, fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a sportsbook bet on Liga 1, Piala AFF, or Champions League, we collect personal and transactional information. This guide explains our data practices in plain language so you understand what happens to your information while you use our platform.

We also describe your rights regarding your data, how we use cookies, and how to contact us if you have questions or concerns about our privacy practices.

What Data We Collect on ayuwoki

We collect several categories of information to operate ayuwoki:

Account registration data: Your email address, full name, date of birth, national ID number, phone number, and residential address. We require these details during one-time account setup to verify your identity and comply with anti-money-laundering regulations.
Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records from your payment provider. We do not store your bank account or e-wallet credentials — those stay with your bank or e-wallet operator.
Betting and gameplay data: Every sportsbook bet you place (Liga 1, Piala AFF, Champions League, Piala Indonesia fixtures), every slot spin, every live-dealer hand, and every withdrawal request is logged. This includes stakes, outcomes, settlement amounts, and timestamps.
Device and connection data: We collect your IP address, browser type, device type, and approximate geographic location (based on IP). This helps us detect fraud and ensure you are accessing ayuwoki from a permitted jurisdiction.
Support communications: If you contact our support team via email or account messaging, we retain those conversations in your ticket history for reference and quality assurance.

How We Use Your Data

We use the information we collect for specific operational and legal purposes:

Account management and verification: We use your name, ID, address, and phone to confirm you are who you claim to be and that you are not a minor or a restricted person. We re-verify identities periodically and before large withdrawals.
Payment processing: We share deposit and withdrawal instructions with your bank or e-wallet provider to complete transactions. We do not retain your banking credentials — only transaction records.
Regulatory compliance: We report account and transaction data to local financial authorities as required by law. We maintain records of your betting activity to detect suspicious patterns and report them if mandated.
Platform improvement: We analyze betting and gameplay patterns (in aggregated, anonymized form) to understand which Liga 1 fixtures, Piala AFF matches, or Champions League markets attract the most interest, and we use that insight to improve market offerings.
Fraud and security: We monitor IP addresses, device fingerprints, and transaction patterns to detect unauthorized access, account takeover attempts, and money-laundering activity. We may block suspicious accounts or requests.
Customer support: We use your account history and contact information to respond to your questions about deposits, withdrawals, settlement timing, or game rules.

No data sales: We do not sell your personal data to advertisers, marketing agencies, or other third parties. We share data only with payment processors, regulatory authorities, and essential service providers (e.g. identity verification vendors).

Third-Party Processors and Data Sharing

We work with several external partners to deliver ayuwoki services. We share your data with them only to the extent necessary:

Payment providers: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks (online payment, e-wallet, mobile banking, local payment) receive your transaction requests. They process deposits and withdrawals using their own security infrastructure.
Identity verification vendors: We use third-party services to verify your national ID and cross-check your details against regulatory databases. These vendors operate under strict data-protection agreements.
Regulatory authorities: Local financial authorities and gaming regulators may request your account data during investigations or compliance audits. We disclose only what is legally required.
Law enforcement: If a court orders us to release your data as part of a criminal investigation, we comply with the legal process.

We do not share your data with marketing partners, affiliate networks, or social media platforms. Your betting history and account balance remain confidential unless you explicitly consent to sharing.

Where Your Data Is Stored

Our servers and databases are located outside Indonesia. This means your personal data — your name, national ID, payment records, and betting history — is stored in a jurisdiction other than your own. By using ayuwoki, you acknowledge this international data transfer and accept our data-protection practices.

We encrypt data in transit (using HTTPS) and at rest (using industry-standard encryption). We maintain access controls so only authorized staff can view sensitive information. We do not guarantee that our infrastructure is immune to breaches, but we undertake to respond promptly to any security incident and notify affected users as soon as practicable.

We retain your account data indefinitely to support regulatory compliance, dispute resolution, and legitimate business operations. You can request account deletion, but we may retain anonymized transaction records as required by law.

Your Rights Regarding Your Data on ayuwoki

You have the right to request access to your personal data. Log into your ayuwoki account to download your profile, transaction history, and betting records anytime. We also provide data-export functionality so you can obtain a copy of all your information in a standard format.

You may request correction of inaccurate data (e.g. a misspelled name or wrong phone number). Contact our support team with specific corrections, and we will update your account within one business day.

You may request deletion of non-essential data, subject to legal and regulatory constraints. For example, we can remove your phone number or address if you no longer use ayuwoki, but we cannot delete your national ID or transaction records if doing so would violate anti-money-laundering rules or prevent settlement of pending bets.

You have the right to know how we use your data and who has access to it. This policy explains both. If you have specific questions about your data, contact our support team.

Data portability: We can export your account data in a machine-readable format (JSON or CSV). Request this via support if you plan to move to another platform.

Cookies and Tracking Technology

ayuwoki uses cookies (small text files stored on your device) to remember your login session, preserve your language preference, and track your navigation through our site. These are essential functional cookies — without them, you would have to re-enter your credentials every time you refresh the page.

We also use analytics cookies to measure how users interact with ayuwoki: which Liga 1 fixtures attract the most bets, how long users spend on the Piala AFF page, which payment methods are most popular. This information helps us improve our platform. Analytics cookies do not identify you personally — they track aggregate behaviour only.

We do not use advertising cookies or third-party tracking pixels to profile you for marketing purposes. You can disable cookies in your browser settings, but doing so may break your ability to log in or place bets on ayuwoki.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about your data, or a request to access, correct, or delete your information, contact our support team. We respond to privacy inquiries within five business days.

Our support team can be reached via the contact form on ayuwoki or by sending a message to your account inbox. Specify your request clearly (e.g. "Request for data export", "Correction of phone number", "Account deletion"), and provide your account email so we can locate your profile.

We take all privacy requests seriously and will work with you to address your concerns. If you are unsatisfied with our response, you may lodge a formal complaint with your local data-protection authority. Our services are available only where local law permits — your jurisdiction's data-protection laws may apply in addition to this policy.

Summary: Your Privacy on ayuwoki

We collect personal, payment, and transactional data to operate ayuwoki safely and compliantly. We use that data to verify your identity, process deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks, detect fraud, and improve our platform. We do not sell your data. We share it only with essential partners (payment providers, regulators, identity verifiers) under strict confidentiality agreements.

Your data is stored securely, encrypted in transit and at rest. You have the right to access, correct, and request deletion of your data subject to legal constraints. Cookies help us remember your session and track aggregate usage patterns — not for marketing profiling. If you have privacy questions or want to exercise your rights, contact our support team. We respond within five business days.

Policy Updates and Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by displaying a prominent notice on ayuwoki before the change takes effect.

Your continued use of ayuwoki after policy updates constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions or concerns about your privacy on ayuwoki, contact our support team. We are committed to keeping your data secure and your trust intact.